Frequently Asked Questions
Are your products genuine and covered by warranty?
Yes. Every product is genuine and carries the manufacturer warranty. Keep your receipt as proof of purchase.
Which payment methods do you accept?
M-Pesa, cash, and bank transfer. All payments are processed securely.
Do you deliver countrywide?
Yes. Delivery within Nairobi and major towns is fast (often next-day). Other locations are served through trusted couriers.
Can I pick up from your shop?
Yes. Choose store pickup at checkout and collect from our Nairobi shop during business hours.
Do you install appliances?
Yes. We offer professional installation for TVs, air conditioners, cookers, water dispensers and built-in appliances.
What is your return policy?
Unused items in original packaging may be returned within 7 days. See our Returns & Refund Policy for details.