We want you to shop with total confidence. Every product is genuine and warranty-backed, and if something is not right we will make it right. Please read the simple steps below.
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7-Day Returns
Return most items within 7 days of delivery for a refund, exchange or store credit.
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Warranty Cover
Manufacturer warranty on applicable products, handled through the brand service centre.
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Free Fault Pickup
If an item arrives damaged or faulty, we arrange collection at no cost to you.
What can be returned
- Items that are unused, in original packaging with all accessories and the receipt.
- Items delivered damaged, defective, or different from what you ordered.
- Products that develop a fault covered by the manufacturer warranty.
What cannot be returned
- Items damaged through misuse, accident, or unauthorised repair.
- Products returned after 7 days without a warranty claim, or without proof of purchase.
- Consumables, installed items, and items with broken security seals (for hygiene/safety).
How to start a return
- Contact us within 7 days with your order number and a short description (a photo helps for damage).
- We confirm the return and, for faulty items, arrange free pickup or a service-centre booking.
- Once checked, we process your refund, exchange or store credit within 3-5 business days.
Need to start a return or ask a question?